Conversations are always best for solving the many inevitable small disputes that come with this kind of work. We aim to always have them in person if possible – We believe this is natural to building a solid client relationship.
A contract is designed to protect both parties on the occasion that things go wrong in a business transaction because nobody can predict the future. Once both parties have signed the contract, it is then put away and only referred to if a breach of contract is suspected, In that case, we promise to voice those concerns as soon as possible. A contract is what we need to start building trust between all parties. Both parties must make sure they understand everything they agreed to by starting work together.
A contract will explicitly state, with definitions:
No work is to be started without a contract in place. A contract can’t keep things from going wrong. It will never be a substitute for a solid client relationship coupled with quality work but it is a clear necessity in our line of work.
If presented with a contract from a client, expect us to present it to our lawyer for review. Do not expect us talk to a lawyer without our own present. We will never threaten a client with our lawyer unless it was something our lawyer advised us to do.
We tend to avoid working with friends and family. (Don’t take this personally guys. Call me up, we will talk about it.) If we feel bad making someone sign a contract, no matter who it is, it’s probably best not to agree to do the work in the first place. Only if you are confident in your ability to remain professional and responsible throughout the whole process, as I must be with any client, can we hope to navigate this situation effectively.
